Document Type : Research Paper
Authors
1 Media Management, Management, Tehran University, Tehran, Iran
2 PhD student, Media management, The university of Tehran
Abstract
About 65 percent to 90 percent of communication process is done via nonverbal communication and body language. This capability in the human communication has been eliminated in social media and mobile messengers. It means that in these type of media we communicate with in the vicinity of 30 percent of our communication capability. Moreover in the past written messages did not write on time and people could write, check and send the messages deliberately. Thay had enough time to write and edit their messages. On the other side receiver had enough time to read it carefully. But using messenger we have instant chat that can cause lots of misunderstandings because of using inappropriate words in pressed time. In this paper using questionnaire the experience of 355 of people has been investigated. Data has been analysed with SPSS software and using T-test method and Nanly Spectrum.The result tells us there is a meaningful relationship between eliminating nonverbal communication and instant messages with some misunderstandings in mobile messengers.
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