The effect of eliminating nonverbal communication and online chats on communication process using mobile messengers

Document Type : Research Paper

Authors
Seyed Mahdi Sharifi 1
Mohammad Mahdi Farajian 2
1 Media Management, Management, Tehran University, Tehran, Iran
2 PhD student, Media management, The university of Tehran
10.22054/nms.2020.31790.472
Abstract
About 65 percent to 90 percent of communication process is done via nonverbal communication and body language. This capability in the human communication has been eliminated in social media and mobile messengers. It means that in these type of media we communicate with in the vicinity of 30 percent of our communication capability. Moreover in the past written messages did not write on time and people could write, check and send the messages deliberately. Thay had enough time to write and edit their messages. On the other side receiver had enough time to read it carefully. But using messenger we have instant chat that can cause lots of misunderstandings because of using inappropriate words in pressed time. In this paper using questionnaire the experience of 355 of people has been investigated. Data has been analysed with SPSS software and using T-test method and Nanly Spectrum.The result tells us there is a meaningful relationship between eliminating nonverbal communication and instant messages with some misunderstandings in mobile messengers.
Keywords
Mobile messenger
nonverbal communication
body language
-Amanullah, Ayn Nur Azhana Azhar, Ali, Noor Azian Mohamad (2012), “The Most Favourable Mobile Messaging Apps among IIUM Students”, International Journal of Science and Research (IJSR) ISSN (Online): 2319-7064
-Gheorghita, Nistor (2012), “The role of the nonverbal communication in interpersonal relations”, Procedia - Social and Behavioral Sciences, No 47, 552 – 556
-Humphreys, Lee (2013), “Mobile social media: Future challenges and opportunities”, Mobile Media & Communication 1(1) 20–25
-Knapp, Mark L., Judith A. Hall, Terrence G. Horgan (2014), “Nonverbal Communication in Human Interaction, Eighth Edition”, Monica Eckman (Publisher), 20 Channel Center Street, Boston, MA 02210,USA
-Lekhanova, Olga L., Glukhova, Olga A. (2016), “Nonverbal encoding and decoding of nonverbal communication means as a condition of reflection development in communication in children with speech underdevelopment”, Annual International Scientific Conference Early Childhood Care and Education, ECCE 2016, 12-14 May 2016, Moscow, Russia
-Maurer, Marcus (2016), “Nonverbal Influence During Televised Debates: Integrating CRM in Experimental Channel Studies”, American Behavioral Scientist 2016, Vol. 60(14) 1799–1815
-Rhoads, Mohja (2010), “Face-to-Face and Computer-Mediated Communication: What Does Theory Tell Us and What Have We Learned so Far?”, Journal of Planning Literature 25(2) 111-122
-Statiata (2018), Most popular mobile messaging apps worldwide, www.statista.com
New Media Studies
Volume 5, Issue 19
Autumn 2019
Pages 61-84