دیدگاه عرضه کنندگان خدمات گردشگری به نقش رسانه های اجتماعی در مقصد گردشگری

نوع مقاله : مقاله علمی پژوهشی

نویسندگان

1 استادیار گروه گردشگری؛ دانشکده میراث فرهنگی، صنایع دستی و گردشگری؛ دانشگاه مازندران.

2 مدرس مدیریت جهانگردی، دانشکده میراث فرهنگی، صنایع دستی و گردشگری، دانشگاه مازندران

چکیده

توجه به عملکرد و نقش رسانه‌های اجتماعی در اقدامات توسط عرضه‌کنندگان خدمات گردشگری، می‌تواند بسترساز توسعۀ گردشگری در مقصد باشد. تحقیق حاضر با هدف بررسی دیدگاه عرضه‌کنندگان خدمات گردشگری به نقش رسانه‌های اجتماعی در مقصد گردشگری و اقدامات عرضه‌کنندگان صورت پذیرفته است. تحقیق حاضر کاربردی، توصیفی-همبستگی مبتنی بر مدل‌سازی معادلات ساختاری بوده است. جامعۀ آماری تحقیق شامل عرضه‌کنندگان خدمات گردشگری مقصد رامسر می‌باشد که از طریق نمونه‌گیری نظری و بررسی میدانی تعداد 327 نفر به دست آمد. داده‌های پژوهش حاضر از طریق پرسشنامه به دست آمدند. بخشی از تجزیه‌وتحلیل داده‌ها از طریق بستۀ نرم‌افزاری SPSS24 صورت پذیرفت و همچنین برای آزمون فرضیه‌های تحقیق از مدل‌سازی معادلات ساختاری با استفاده از نرم‌افزار Lisrel8.54 اقدام گردید. یافته‌ها مشخص ساخت که بر اساس دیدگاه عرضه‌کنندگان خدمات گردشگری مقصد رامسر، رسانه‌های اجتماعی به ترتیب بیشتر به کمتر در مدیریت در مقصد، تبلیغات و ترفیعات در مقصد، تحقیقات و بازاریابی در مقصد، تعامل و ارتباطات در مقصد و نیز توزیع و فروش در مقصد نقش داشته و تأثیرگذارند. با توجه به تحلیل یافته‌ها، نتایج و پیشنهاد‌های لازم ارائه گردید.

کلیدواژه‌ها


عنوان مقاله [English]

Attitude of Tourism Service Supplier on the Role of Social Media in the Destination of Tourism

نویسندگان [English]

  • Mostafa Mohammadi 1
  • Seyyed Mohammad Mirtaghian Rudsari 2
2 Lecturer in Faculty of Cultural Heritage, Handicraft and Tourism, Mazandaran University, Mazandaran, Iran
چکیده [English]

Attention to the function and role of social media in actions Tourism Destination Service Supplier, can be a ground for the development of tourism in the destination. The purpose of this study is to Tourism Destination Service Suppliers Approach toward the role of social media in the tourism destination and the activities of suppliers. This study was applied research, descriptive-correlation research based on structural equation modeling. The statistical population of the study consisted of Tourism Service Suppliers in Ramsar Destination, Which was obtained 327 people through Judgment sampling and field survey. Data were collected through a questionnaire. A part of the data analysis was performed through SPSS24, and also to test the research hypotheses was used structural equation modeling by using Lisrel8.54 software. The findings determined that based on Tourism Destination Service Suppliers Approach of Ramsar Destination, Social media have a role and influence in destination management, advertising and promotion at destination, research and marketing at destination, interaction and communication at destination, and distribution and sales in destinations. According to the analysis of findings and results, recommendation were presented

کلیدواژه‌ها [English]

  • Social Media
  • Tourism Industry
  • Tourism destination
  • Destination Suppliers
  • Ramsar
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